Frequently Asked Questions

COVID-19

Following the announcement made on Thursday 26th November 2020 and in line with the new regional restrictions, we are saddened to announce Seaham Hall and Serenity Spa remain closed until further notice. We expect a further update on the tier restrictions around the 16th December 2020. 

Spa Visits

We will be contacting all guests by phone who have a reservation that are affected by the extended closure to re-schedule to a future date.  This includes those guests who have already re-confirmed new dates since lockdown 1.0 and 2.0. If we are unable to make contact by phone an email will be sent out to you. 

For spa bookings with a pre-payment made by debit or credit card, who aren’t quite ready to re-schedule yet, a voucher will be issued by email which will be valid for 12 months. Please allow five working days for the voucher to be with you by email. You will need the voucher code to re-book your visit to us. 

For any reservation that has a gift voucher as the payment method, the gift voucher validity will be extended to 2nd November 2021. Your voucher code will remain the same.

Overnight Stays

All overnight stays up to and including the 15th December are unfortunately cancelled, if you wish to amend the date on your booking please email reservations@Seaham-hall.com with your booking date, name of booking and a new proposed date and our team will be in touch to confirm the new date. 

Restaurant Bookings – The Ozone and The Dining Room

All reservations will be cancelled up to and including 15th December 2020. If you wish to re-book you can do so by following this link Restaurant Bookings

Gift Vouchers 

If you have a gift voucher that has expired since March 2020 or is due to expire before 31st March 2021, please email reservations@Seaham-hall.com with your voucher code. We are extending the validity of affected vouchers to 2nd November 2021.

In the meantime, please follow the Governments advice to stem the spread of the virus in the North East.  Please also stay in touch with us on our social channels for regular updates on our re-opening.

We look forward to opening our doors to you once again in the not too distant future.

With festive wishes, the Team at Seaham Hall.