Frequently Asked Questions

COVID-19

Already planned your Spa Day with us?

Following the latest government advice, The Spa is now closed until further notice and therefore, all bookings up until 29th May 2020 with a prepayment will be transferred onto a Gift Voucher. This will be one voucher and for the value of your prepayment, so that you can visit us in the future for your experience, this will be valid for 12months.

Had a Gift Voucher but not yet had the chance to come and visit us?

All Vouchers that were due to expire from 20th March up until 30th June 2020 will automatically be extended to be used up until 30th November 2020.

Staying with us Overnight?

Following the latest government advice and to ensure the health and well-being of our guests and staff, we have taken the decision to close the hotel at Seaham Hall until further notice.

All hotel reservations up until 29th May 2020 with a prepayment will be transferred onto a Gift Voucher. This will be one voucher, for the value of your prepayment, so that we can welcome you to stay with us again in the future. This will be valid for 12months.

Should you have booked on a 48 Hour cancellable rate, your reservation will be cancelled and we very much hope to see you soon at Seaham Hall.

Had planned on letting us do the cooking and making the tea?

Both restaurants are now closed until Friday 29th May 2020, therefore, all bookings at The Ozone Restaurant, The Dining Room and for Afternoon Tea are now cancelled. If you had a Gift Voucher for your visit, this will now valid up until 30th November 2020.

 

Thank you to all of you, our guests, our followers, our members and our wider community for your continued support. We look forward to opening our doors to you once again when all this passes and we can begin creating new memories with you all. Stay healthy, stay safe.

Love from the Seaham Hall Team.