Frequently Asked Questions


National Lockdown 3.0

Following the PM’s announcement made on 4th January 2021 instructing a further National lockdown, we are saddened to inform you that Seaham Hall and Serenity Spa remain closed until the next Government review.

Spa Visits

For spa bookings with a pre-payment made by debit or credit card, who aren’t quite ready to visit us yet, a voucher will be issued by email which will be valid for 12 months. Please allow seven working days for the voucher to be with you by email. You will need the voucher code to re-book your visit to us.

Overnight Stays

We are contacting all guests by phone who have a reservation that is affected by this further news.  This includes those guests who have already re-confirmed new dates since lockdown 1.0 & 2.0.

Gift Vouchers 

For any reservation that has a gift voucher as the payment method, the gift voucher validity will be extended to 2nd November 2021. Your voucher code will remain the same. If you have a gift voucher that has expired since March or is due to expire before 31st March 2021, please email with your voucher code. We are extending the validity of affected vouchers to 2nd November 2021.

Thank you once again for your overwhelming support and patience.  We hope you all continue to stay well, whilst supporting the Nation in suppressing the spread of the virus.

P.S stay in touch with us on our social channels for regular updates on our re-opening.

We look forward to welcoming you soon.

The Team at Seaham Hall.