Frequently Asked Questions
Coronavirus Announcement on 22nd February
Following the announcements made on 22nd February our re-opening dates are as follows:
- The Serenity Spa is planning to re-open on 1st May to welcome our Spa Members back and to offer treatments only. If you would like to make a treatment booking this can be done via our website.
- The hotel is planning to re-open on 17th May for overnight stays, afternoon tea and dinner.
- The Spa will be re-opening on 17th May for spa days, twilight and evening spa from 17th May.
Our email inbox is extremely busy at the moment so please allow up to three working days for a reply to any enquiries.
What is happening to existing booking prior to 17th May
Our team will be contacting all guests with reservations for April through to 17th May to discuss options available for existing bookings.
If you have a reservation and wish to amend your date please email email@example.com with your contact details, name of booking, current date of booking and a selection of new dates and one of the team will be in touch.
I have a voucher and wish to make a booking
If you have a voucher and would like to make a booking please complete the form on this link and one of the team will be in touch.
I wish to check availability
Our diaries are open for reservations from 17th May onwards. Whilst we are closed due to national lockdown, reservations for overnight stays, spa days, twilight and dining can be made via our website using the links below
If you would like one of the team to call you to discuss making a reservation please email your details to reservations@Seaham-hall.com
I have a gift voucher that has expired or is about to expire
If you have a gift voucher that has expired since March 2020 or is due to expire before 30th June 2021, the date has automatically been extended and your new expiry date is 2nd November 2021 and no further action needs to be taken until you are ready to book with us.
If you have a voucher and would like to make a booking please complete the form on this link and one the team will be in touch.
I wish to purchase a gift voucher
Vouchers can be purchased from our website whilst we are in national lockdown.
Click to purchase a gift voucher.
Gift vouchers are valid for 12 months from date of purchase.
If opting for postage for your vouchers please allow extra time for delivery via royal mail due to the impact of Covid19.
If you have not received your order after 10 working days please do email with contact details and your order number and one of the team will be in touch.
In the meantime, please follow the Governments advice to stem the spread of the virus in the North East.
Stay in touch with us on our social channels for regular updates on our re-opening.
We look forward to opening our doors to you once again in May.
The Team at Seaham Hall.