Frequently asked questions

COVID-19

Following the latest Government advice and to ensure the health and well-being of our guests and team, we ask all guests to read the below in advance of your visit to us.

Our team and guests are always at the forefront of our business and one needs the other, therefore we feel it is necessary to continue with some level of measures to ensure everyone who visits or works at the hotel and spa are kept safe at all times. These measures will be regularly reviewed and any updates will be noted below.

We are kindly requesting guests who are visiting the hotel and spa to follow the below measures during their visit

It is now mandatory to wear a face covering in all public areas at Seaham Hall and Serenity Spa. Face coverings are not required whilst seated in our restaurants, gym facility or whilst enjoying the wet facilities in the Spa.

  • Remain socially distanced by two metres from those not within your bubble – this includes our team members
  • Hand sanitising stations are around the hotel and spa for our team members and guests to use during your visit
  • Following the guidance from the UK Spa Association face coverings will be required prior to the start of your treatment, they can then be removed if the face covering is detrimental to treatment experience.
  • Adhere to the capacity limits in our heat experiences as displayed outside each facility

Whilst the above measures are not mandatory, we hope that you recognise we are trying to maintain a safe environment for everyone.

Serenity Spa

In the spa we will continue with staggered check in times, and ask that our guests to par-take in a temperature check as part of our check in process.

Spa day guests, hotel guests and our members wishing to use our gym facilities will need to continue pre-booking a time slot via the mywellness app, this can be booked 48hours in advance using this link Access My Wellness 

Amendments and Cancellations

We recognise that it’s very hard for anyone to make firm commitments for anything at the moment, so for the time being our amendment policy is 24 hours prior to your arrival with a commitment to be understanding in all scenarios connected to Covid19. Amendments will be subject to availability in a given timeframe.

Our cancellation terms are a 50% refund will be processed should you cancel 48hours prior to arrival. Any cancellations within 48hours prior to your arrival date will result in full loss of payment.

Within our restaurants, outdoor areas, lounge and bar areas, our tables will remain socially distanced, and continue to advise to make table reservations in advance of your arrival via our website here Table Reservations  or by calling our team on 0191 516 1400.

Our Team – keeping everyone safe

Our team members will continue to carry out daily health checks, lateral flow tests, wear face coverings and socially distance. In our reception areas the protective screens will remain in place.

Availability

At the moment we have very limited availability for day spas, evening spa and twilight for the next 4 to 6 weeks. If you would like to be placed on our waitlist please do email reservations@seaham-hall.com with your contact details including a phone number, number of guests, dates requested and packages and if we have any cancellations one of the team will be in touch.

You can check availability with the links below for spa days, twilight and evening spa.

Spa Days

Twilight

Evening Spa

Our overnight stays are very limited now on weekends for the next few weeks, the quickest way to check availability is via our website here Check overnight stay availability

If you booked an overnight stay via our website and are looking to amend or cancel your stay please follow this link Amend or Cancel A Hotel Stay

If you have made an overnight stay reservation with us over the phone and you wish to amend the date or cancel, please call our team on 0191 516 1400.

If you have a voucher that has expired during the pandemic, the expiry date has been automatically extended to 31st March 2022. Please note that these vouchers cannot be redeemed between 20th December 2021 and 2nd January 2022 and 11th to 14th February 2022. We do indeed hope that this is sufficient, however we appreciate the ever-changing picture and therefore should this need to be reviewed, we will use of discretion. We do advise making a reservation as soon as possible for all of our experiences at Seaham Hall.

If you are looking to make a reservation with a gift voucher please complete the form on the link Gift Voucher Redemption Form and one of the team will be in touch

As we welcome our team members back to the business in our offices, we are operating on limited numbers to ensure everyone is socially distanced, due to this our Reservations team are available between 9am and 7pm with a voicemail service available. Please do leave a message with your contact details and one of the team will return your call. Alternatively, email reservations@seaham-hall.com with contact details and any further information and our team will call you back between 9am and 7pm.

We’ve tried to think of everything to keep everyone safe and comfortable during your visit with us.

We would like to thank you for your continued support over the past 18 months and hope to see you soon.

 

Best wishes
The Team at Seaham Hall