Frequently asked questions
The Team at Seaham Hall and Serenity Spa are very much looking forward welcoming you on your next visit.
Our team and guests are always at the forefront of our business and one needs the other, therefore we feel it is necessary to continue with some level of measures to ensure everyone who visits or works at the hotel and spa are kept safe at all times. These measures will be regularly reviewed and any updates will be noted below.
We are kindly requesting guests who are visiting the hotel and spa to follow the below measures during their visit
- Wear a face covering in all public areas at Seaham Hall and Serenity Spa. Face coverings are not required whilst seated in our restaurants, gym facility or whilst enjoying the wet facilities in the Spa.
- Remain socially distanced by two metres from those not within your bubble – this includes our team members
- Use the hand sanitising stations around the hotel and spa during your visit
- Follow the one-way flow around the buildings where possible
- Adhere to the capacity limits in our heat experiences as displayed outside each facility
Whilst the above measures are not mandatory, we hope that you recognise we are trying to maintain a safe environment for everyone.
In the spa we will continue with staggered check in times, and ask that our guests to par-take in a temperature check as part of our check in process.
Spa day guests, hotel guests and our members wishing to use our gym facilities will need to continue pre-booking a time slot via the mywellness app, this can be booked 48hours in advance using this link Access My Wellness
Within our restaurants, lounge and bar areas, our tables will remain socially distanced, and continue to advise to make table reservations in advance of your arrival via our website here Table Reservations or by calling our team on 0191 516 1400.
Our outdoor areas continue to be very popular with everyone, we have kept social distancing measures in place in these areas too to ensure comfort to everyone and so you can relax in style.
Milbanke and Co, our newest addition to our outdoor area is our champagne popup van, located on the terrace.
Our team members will continue to carry out daily health checks, lateral flow tests, wear face coverings and socially distance. In our reception areas the protective screens will remain in place.
At the moment we have very limited availability for twilight through to October, our spa days including treatments and evening spa including treatments are now fully booked until mind October. If you would like to be placed on our waitlist please do email firstname.lastname@example.org with your contact details including a phone number, number of guests, dates requested and packages and if we have any cancellations one of the team will be in touch.
You can check availability with the links below for spa days, twilight and evening spa.
Our overnight stays are very limited now until mid-august, the quickest way to check availability is via our website here Check overnight stay availability
If you booked an overnight stay via our website and are looking to amend or cancel your stay please follow this link Amend or Cancel A Hotel Stay
If you have made an overnight stay reservation with us over the phone and you wish to amend the date or cancel, please do call us or email reservations@Seaham-hall.com with your details and one of the team will be in touch.
If you have a voucher that has expired during the pandemic, the expiry date has been automatically extended to 31st March 2022. Please note that these vouchers cannot be redeemed between 20th December 2021 and 2nd January 2022 and 11th to 14th February 2022. We do indeed hope that this is sufficient, however we appreciate the ever-changing picture and therefore should this need to be reviewed, we will use of discretion. We do advise making a reservation as soon as possible for all of our experiences at Seaham Hall.
As we welcome our team members back to the business in our offices, we are operating on limited numbers to ensure everyone is socially distanced, due to this our Reservations team are available between 9am and 6pm with a voicemail service available. Please do leave a message with your contact details and one of the team will return your call. Alternatively, email email@example.com with contact details and any further information and our team will call you back between 9am and 6pm.
We’ve tried to think of everything to keep everyone safe and comfortable during your visit with us.
If you have any questions, please call 0191 516 1400 and our team will be happy to answer any questions or queries.
We would like to thank you for your continued support over the past 18 months and hope to see you soon.
The Team at Seaham Hall