Smiling faces are at the heart of Seaham Hall which is why we are renowned for our customer service and spa experience, as part of our Think Pink, Think Butler campaign we wanted you to get to know the smiling faces behind the service and one of those people is Ann, our Poolside Butler.
The grandmother of 9, who also knows how to ‘Floss’ says that her favourite part of her job is interacting and engaging with the clientele every day, making them feel good and making them smile. After four and a half years working at Seaham Hall Hotel and Serenity Spa Ann still refers to herself as the ‘smiler’. When we sat down with her we asked her if she could describe her job in one word she simply replied “happiness”. Ann loves her job and it’s clearly reflected in the service and work she carries out in her day to day role, so what better word could she use!
As a sufferer of Asthma, Ann tells us that her favourite spa facility is the Salt Sauna, as it helps to clear her chest and airways and finds it has so many health benefits for her, the salt air helps improve her respiratory condition.
To get a better idea of Ann and her interests alongside her self-confessed smiley persona, we asked her what’s on her bucket list, but what would be at the top of a bucket list of someone who’s travelled most parts of the world, including Mexico and all of the Caribbean Islands, more than once? Well. A camel ride! And a visit to a Medina in Morocco, Ann tells us she’s never ridden a camel before and would love to do this while visiting the vibrant, North African country of Morocco.
Typically, a day for Ann as a Poolside Butler is very eventful, there’s always something happening and keeping her on the move, whether it’s speaking to guests and members or being kept busy by making the sure the staff are just as happy as the guests, she always strives to make sure everyone is as happy as possible. Ann and her infectious personality love to be kept busy and on her feet, this is why she’s so happy in her role and continues to provide outstanding customer service to all of our guests and members.
Here’s to another 4.5 years of service and to keeping our guests and members smiling!
If you’ve had great customer service from Ann or any other member of our Poolside Butler’s you can vote for us on Good Spa Guides Best For Customer Service Award
